Shipping policy
SHIPPING & DELIVERY POLICY
================================================================================
Overview
--------------------------------------------------------------------------------
Thank you for choosing SANDY BRIDGES. This policy outlines our shipping procedures, delivery times, and what you can expect when ordering from us.
📦 Shipping Methods & Times
--------------------------------------------------------------------------------
Domestic Shipping (United States)
Processing Time: 1-3 business days
Transit Time: 7-15 business days
Total Time: 8-18 business days
Tracking: ✓ Included
International Shipping
Processing Time: 1-3 business days
Transit Time: 9-18 business days
Customs Clearance: 2-7 days (varies)
Tracking: ✓ Included
Note: Business days = Monday-Friday, excluding public holidays
🏭 Our Warehouse Location
--------------------------------------------------------------------------------
Our fulfillment center is strategically located in Asia for several important reasons:
• Cost Efficiency: Direct access to manufacturers = lower prices for you
• Quality Control: We oversee production and quality at the source
• Product Selection: Access to wider range of products and suppliers
• Better Pricing: Savings we pass directly to our customers
📋 Order Processing
--------------------------------------------------------------------------------
Step-by-Step Process:
1. Order Received
You receive an order confirmation email immediately
2. Processing (1-3 days)
Your order is verified, packed, and prepared for shipment
3. Shipment
Package is handed to our shipping carrier
4. Tracking Sent
You receive tracking information via email
5. In Transit
Your package travels to your location
6. Delivery
Package arrives at your doorstep!
📍 Tracking Your Order
--------------------------------------------------------------------------------
Once shipped, you'll receive:
• ✉️ Email with tracking number
• 🔗 Direct link to carrier tracking page
• 📱 Regular status updates
⚠️ Potential Delays
--------------------------------------------------------------------------------
While we strive for timely delivery, these factors may cause delays:
Customs Processing:
International shipments must clear customs. This typically takes 2-7 days but can vary.
Weather Conditions:
Severe weather may temporarily halt shipping operations.
Peak Seasons:
Holidays and peak shopping periods may extend delivery times.
Address Issues:
Incorrect or incomplete addresses can cause delays. Please verify your shipping information!
🌍 International Orders
--------------------------------------------------------------------------------
Important Notes:
• You may be responsible for customs duties and taxes
• These fees are set by your country and are not included in our prices
• Customs processing times vary by country
• Refused shipments may incur return fees
================================================================================
💬 Need Assistance?
--------------------------------------------------------------------------------
Our support team is ready to help with any shipping questions:
📧 Email: ntc@102VN.store
⏰ Response Time: Within 24 hours
Please include your order number when contacting us!
Connect with us:
Facebook: https://facebook.com/sandybridges
Instagram: https://instagram.com/sandybridges
Twitter: https://twitter.com/sandybridges
================================================================================
Thank you for your patience and for choosing SANDY BRIDGES. We're committed to delivering quality products and excellent service.
The SANDY BRIDGES Team